Privacy Policy
Evolution Optix
Last Updated: April 03, 2025
At Evolution Optix, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (evolutionoptix.co.za) or use our fibre network services. This policy complies with the Protection of Personal Information Act (POPIA) of South Africa.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, physical address, and payment details when you sign up for our services or contact us.
- Usage Data: Information about how you use our website and services, such as IP address, browser type, and pages visited.
- Technical Data: Network performance data, device information, and connection logs to ensure service quality.
2. How We Collect Information
We collect information in the following ways:
- Directly from You: When you fill out forms, subscribe to services, or communicate with us.
- Automatically: Through cookies, analytics tools, and network monitoring as you interact with our website or services.
- Third Parties: From partners or service providers involved in delivering our fibre network services.
3. How We Use Your Information
We use your information to:
- Provide, maintain, and improve our fibre network services.
- Process payments and manage your account.
- Communicate with you about service updates, promotions, or support issues.
- Comply with legal obligations and protect against fraud or misuse of our services.
4. Sharing Your Information
We may share your information with:
- Service Providers: Third parties who assist us in delivering services (e.g., payment processors, installation technicians).
- Legal Authorities: When required by law or to protect our rights and safety.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
We do not sell your personal information to third parties for marketing purposes.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website. You can manage your cookie preferences through your browser settings. For more details, please refer to our Cookie Policy (if applicable).
6. Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.
7. Your Rights
Under POPIA, you have the right to:
- Request access to the personal information we hold about you.
- Request correction or deletion of your information.
- Object to or restrict the processing of your information.
- Lodge a complaint with the Information Regulator if you believe your rights have been violated.
To exercise these rights, contact us using the details below.
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once no longer needed, we securely delete or anonymize it.
9. International Transfers
If your information is transferred outside South Africa (e.g., to international service providers), we ensure it is protected in accordance with POPIA and applicable data protection standards.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our website or services after changes indicates your acceptance of the revised policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
- Email: info@evolutionoptix.co.za
- Phone: 051 400 6920